We strive to have the best technical support in the business. During the busiest days (the two weeks before opening day and the week after opening day), we extend our business hours. So don't be surprised to receive a reply to your e-mail at two in the morning!  We will answer all e-mails within 24 hours after we receive it - any day of the week!  Most emails are answered within a few hours.

Before contacting us, please be sure to look in the online help. You can press F1 at any time while using any of our desktop products to access help for the screen that you are on. The online help is organized by content and is fully indexed so that you can search for the information you need. For our web-based products, each page has a help icon that you can click for help on the screen you are currently viewing.

If you have a question and you can't find the answer in the online help, there is a good chance that someone else has already asked the same question. The Frequently Asked Questions section will be continuously updated with answers to the most frequently asked questions. Be sure to check out the FAQs... they may contain answers to questions that you haven't thought of asking! Also, many common questions/problems are answered on our Message Board, so please check that out also before emailing us. Checking both these sections will allow you to get the quickest answer to your question.

There are many ways to reach technical support:

• Email
  

  The best way to reach us is to send an e-mail message to one of the following:

  Technical Support (Desktop products): support@footballsoftware.com
  Technical Support (Web products): support@webleaguemanager.com
  Sales (All products): sales@footballsoftware.com

  Contacting us via e-mail is usually the fastest way to reach us, plus it allows us a better way to send you detailed answers. Also, you can send us an e-mail during non-business hours and usually receive a quick reply. We answer all e-mail within 24 hours (and most emails are answered within a few hours). When sending us a support e-mail, make sure you specify the product you are using (Fantasy Commissioner Desktop, Fantasy Commissioner Web, Fantasy Coach, or PEDS), the version you are using (click the "About" button on the main menu to find out), and the name that your order was placed under (so we can verify that you are a customer).

• Fax
  

  If you would like to fax in your questions, our fax number is 1-281-754-4265.

• U.S. Mail
  

  Send any U.S. mail correspondence to:

  First Place Sports Software
  20223 Rose Dawn Lane
  Spring, TX 77379